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Disney to add three new Centers for Living Well for employee and family care
The Apex Times

THE APEX TIMES

Business/The Apex Times/Aug 14, 7:16 PM EDT

Disney to add three new Centers for Living Well for employee and family care

The company says its expanded primary-care network will bring medical and pharmacy services closer to work and home, with more services planned in Central Florida and Burbank beginning in 2027.

3 min readEditor-approved Apex article

The Walt Disney Company is expanding its employee health center network, adding three new Centers for Living Well (CLW) alongside existing locations that already serve Disney Cast Members, employees, and their families. Disney said the “comprehensive advanced primary care centers” are designed to make healthcare more accessible in the communities where its workforce lives and works, with some sites offering extended hours and integrated medical and pharmacy services.

Disney described CLW as a long-term employee well-being initiative, with the additions framed as part of its effort to direct resources to programs it says can make the greatest difference for workers over time. Eric Chaisson, Executive Vice President, Total Rewards & Employee Services, said adding the centers fits that approach, emphasizing that the company is focusing on employee needs now and in the years ahead.

The CLW network has been operated by Premise Health since Disney launched the program. According to Disney, the original footprint includes a health center and pharmacy at EPCOT in Orlando (opened in 2008), a pharmacy in Anaheim (opened in 2013), and a health center and pharmacy in Celebration, Florida (opened in 2020).

Disney said the expansion will include a new Central Florida location, a new CLW site in Burbank near the company’s headquarters, and a new CLW in the Anaheim region. The company said these centers will be available in convenient locations close to where Cast Members and employees work, and it noted that patients are typically seen within five minutes of check-in at CLW centers.

The Burbank site and a third Central Florida location are expected to offer primary care and an onsite pharmacy, along with behavioral health and psychiatry, lab services, care management, and physical therapy. Disney also said both Central Florida sites will add additional services such as medical fitness, vision, physical therapy, chiropractic, massage, and nutrition.

Disney indicated that the targeted openings differ by location. It said the Central Florida and Burbank locations are targeted to open in 2027. For Anaheim, Disney said the exact service mix and opening timeline are still being finalized.

As part of the program’s model, Disney said CLW centers provide care that combines multiple services in one place, including primary care and lab services, and that some locations also include advanced women’s health, behavioral health offerings, infusion, and other modalities. Disney also said some centers offer extended hours, and it suggested the combined setup can reduce the friction employees face when trying to coordinate routine care and prescriptions.

Premise Health, which Disney said operates the network, echoed Disney’s framing around accessibility and convenience. Beth Ratliff, Premise Health’s chief operating officer, said the company and Disney have built an advanced primary care model intended to make personalized care more accessible and convenient, and she described Premise Health as honored to serve as Disney’s trusted partner for nearly two decades.

Still, Disney did not disclose the scale of the investment, the number of clinicians or staff to be hired at each site, or the expected patient volumes. The company also did not specify which particular services will be offered at the Anaheim location once that plan is finalized, nor did it publish financial details about cost differences, utilization, or outcomes for the CLW network.

Why It Matters

  • By placing integrated medical and pharmacy services closer to where employees work and live, Disney is aiming to improve access to routine and specialty care for its workforce.
  • The expansion reinforces Disney’s emphasis on Total Rewards, where well-being programs are positioned as part of the overall employee experience.
  • For the health services market, the move highlights continued demand from large employers for networked, employer-adjacent primary care models operated by health partners.

Sources

Key Facts

  • Disney is expanding its Centers for Living Well (CLW) employee health center network by adding three new locations.
  • CLW locations are designed as advanced primary care centers for Disney Cast Members, employees, and eligible family members enrolled in a Disney-sponsored medical plan.
  • Premise Health has operated the CLW network since its launch, including locations at EPCOT (2008), an Anaheim pharmacy (2013), and a Celebration, Florida health center and pharmacy (2020).
  • Disney said the new Burbank and Central Florida sites are targeted to open in 2027 and will include primary care, onsite pharmacy, and additional services such as behavioral health, psychiatry, and physical therapy.
  • Disney said services and timing for the Anaheim region CLW location are still being finalized.

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