Kentucky Power warns customers to hang up on suspected phone scam

Kentucky Power is warning customers about a phone scam in which callers contact residents about electric bills, then attempt to obtain information or payments, according to a notice shared with customers through WKYT on Aug. 7. The company said customers should not engage with the caller, and should hang up if they receive a call they suspect is fraudulent.

In its guidance, Kentucky Power told customers to contact the company directly to determine whether they have been contacted about their bill. The company provided a direct number, (800) 572-1113, and said customers should use that line rather than responding to a caller’s instructions.

The warning comes as utilities and other service providers across the country have increasingly faced impersonation attempts by phone. In such scams, callers may claim urgency, threaten service disruption, or use billing language to pressure people into taking immediate action, including providing account details or making payments to accounts that are not associated with the utility.

Kentucky Power’s message emphasizes that customers should treat unsolicited phone calls about billing with caution and verify any claims through the company’s established customer service channels. If a customer wants to confirm whether the utility reached out, the company’s guidance directs them to call the number provided and ask about their account status.

Customers who may already have spoken with a suspected scammer are encouraged to follow Kentucky Power’s verification instruction by contacting the utility directly using the listed customer service number. The company’s warning is intended to reduce the risk of financial loss and protect customers from further attempts that may follow initial contact.

The company’s advisory does not describe specific caller tactics or the geographic area affected in the WKYT report, and it does not list the amount of money allegedly targeted. WKYT’s report frames the guidance as a general customer safety notice, urging residents to stop communicating with the caller and confirm any billing questions through Kentucky Power.